Frequently Ask Questions

Do you accept insurance or Medicaid?

We are currently a private-pay service. However, we can provide documentation and receipts that you may submit to your insurance provider for potential reimbursement. We’re also working on becoming a Medicaid-approved transportation provider — stay tuned!

How far in advance should I book?

We recommend booking at least 24–48 hours in advance for guaranteed availability. However, we do offer same-day rides based on availability. For recurring appointments like dialysis, we can set up standing scheduled rides.

Do you provide door-to-door assistance?

Absolutely! Our drivers are trained to assist you from your door to the vehicle and from the vehicle to your destination’s entrance. We provide full curb-to-curb and door-to-door service for both wheelchair and ambulatory passengers.

What areas do you serve?

We serve Rockwall, Fate, Royse City, Rowlett, Garland, Wylie, Sachse, Greenville, and surrounding areas in Rockwall County and the greater DFW metroplex. Contact us if you need service outside these areas — we may be able to accommodate your request.

Are your vehicles wheelchair accessible?

Yes! Our fleet includes ADA-compliant, wheelchair-accessible vehicles equipped with hydraulic lifts and secure tie-down systems. All vehicles are regularly inspected and maintained for your safety.

What are your hours of operation?

We operate Monday through Saturday from 6:00 AM to 8:00 PM. Sunday rides are available by appointment. For emergencies or special scheduling needs, please call us directly.

How much does a ride cost?

Pricing is based on distance, transport type (wheelchair or ambulatory), and trip type (one-way or round-trip). Use our online Trip Calculator for an instant estimate, or call us for a personalized quote.

Can I schedule recurring rides?

Yes! We specialize in recurring transportation for dialysis, physical therapy, and other regular medical appointments. We’ll set up a standing schedule so you never have to worry about booking each time.

Still have questions?