Frequently Ask Questions

Do you accept insurance or Medicaid?

We recommend contacting Wellness Wagons directly to discuss insurance, Medicaid eligibility, and available payment options. Our team will help guide you through the process and answer any coverage-related questions.

How far in advance should I book?

We encourage customers to schedule rides as early as possible to ensure availability, especially for recurring medical appointments. Same-day transportation may also be available depending on scheduling.

Do you provide door-to-door assistance?

Yes, Wellness Wagons provides compassionate door-to-door assistance to help passengers safely travel from their pickup location to their destination comfortably and securely.

What areas do you serve?

Wellness Wagons proudly provides dependable non-emergency medical transportation services across Rockwall, Fate, Royse City, Rowlett, Garland, Wylie, Sachse, Greenville, and surrounding areas. We help seniors, wheelchair users, dialysis patients, and individuals needing safe and compassionate transportation to medical appointments and healthcare facilities.

Are your vehicles wheelchair accessible?

Yes, our vehicles are equipped to accommodate wheelchair users and passengers with mobility challenges, ensuring safe and comfortable transportation.

What are your hours of operation?

Our transportation services are available based on scheduled appointments. Contact Wellness Wagons for current operating hours and ride availability.

How much does a ride cost?

Ride costs may vary depending on factors such as distance, transportation type, and service needs. Please reach out to us for personalized pricing and scheduling information.

Can I schedule recurring rides?

Yes, Wellness Wagons offers recurring ride scheduling for ongoing medical appointments such as dialysis treatments, therapy sessions, and routine healthcare visits.

Still have questions?